Passengers are seen in the waiting hall of Hangzhou East Railway Station in Hangzhou, East China's Zhejiang province, on Feb 2. [People's Daily Online/Zhang Yongtao]

Warm and thoughtful services are provided in an orderly manner in the waiting hall at Hangzhou East Railway Station in Hangzhou, East China's Zhejiang province, on Feb 2. [People's Daily Online/Guo Yang]

Volunteers offer assistance to passengers at self-service ticket machines at Hangzhou East Railway Station in Hangzhou, East China's Zhejiang province, on Feb 1. [People's Daily Online/Ye Binde]