A hair salon in Hangzhou's Yuhang district has been open for years, with all services rendered by hearing-impaired employees. Inside the salon, a therapist greets customers with a smile, guiding them to place their bags and clothes properly. She then points to a menu to confirm their detailed requirements and uses simple sign language to direct them upstairs. The entire process is quiet, providing a unique experience offered by this salon.

During the treatment, the therapist hands over a green sign with "Lighter" on one side and "Harder" on the other, allowing customers to easily indicate their preferred pressure on the scalp. She also offers another sign with various shampoo options, enabling guests to choose their preferred products.

The reason behind this hiring decision stems from a heartwarming story. In 2019, Liu Yu worked at a regular hair salon when a deaf hairdresser came in looking for a job. During the trial session, Liu noticed her high concentration, strong learning ability, and keen sense of customer emotions.

In 2021, Liu moved to Yuhang with four deaf friends. They lived together in a rental apartment, exploring entrepreneurial opportunities and eventually deciding on a business that leveraged their skills. In November of that year, they opened their first salon, followed by several others. By July this year, they had established eight such salons in Hangzhou.

Currently, these eight salons employ 52 hearing-impaired hairdressers, who enjoy the same benefits as their peers in the industry. To address the issue of deaf individuals needing to travel out of town to learn driving, Liu arranged a partnership with a local driving school in July, offering special driving courses and training. Now, they can learn and get their licenses locally in Hangzhou.