People in Hangzhou, Zhejiang province, might have the annoying experience of queuing for long time at hospital registration windows and waiting for hours for their turn to see a doctor.

With the help of City Brain system launched at the municipal level, the above scenes are no longer existing in Hangzhou.

Hangzhou First People’s Hospital is one of the busiest hospitals in Hangzhou. With only 30 mu (2 hectares) of area, the hospital receives 3 million patients a year.

Walking into this hospital that receives more than 10,000 patients a day, people can no longer see long queues.

“This was not the case a few years ago. We did not know how long we have to wait for my turn to see the doctor,” said a resident surnamed Wang.

Wang said that, now she make reservation via “Zheliban” app, government service platform launched by Zhejiang province. “Everything can be done online. It even tells me the exact time to see the doctor,” she said.

Apart from making appointments and payments using their phones, patients can also access test results.

So far, 343 medical institutions in Hangzhou have adopted the new system, providing healthcare services to 58.88 million patients, with an average service utilization rate of 93.24 percent.

For senior citizens and minors who might not be familiar with smart devices, traditional registration windows are still kept to serve them.  

A series of digitization changes, from registration to payment, are the achievements of Hangzhou's digital reform and development in healthcare sector for many years. The city’s efforts to continuously improve the experience of patients will never stop.