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Regulations for the Implementation of the Law on the Protection of Consumer Rights and Interests adds security to prepaid consumption in Hangzhou
en.hangzhou.com.cn   2024-07-02 18:07   Source: hangzhou.com.cn

Regulations for the Implementation of the Law on the Protection of Consumer Rights and Interests takes effect from July 1, 2024. Standardizing prepaid consumption becomes a focus.

The regulations specify that the merchants shall sign and perform the contracts with the consumers. In case of risks, prepayments shall be suspended, which is notified 30 days in advance. Without permission, the merchants are not allowed to increase prices and reduce product quality. For the merchants that do not fulfil their obligations, the consumers can request refunds and make complaints.

Hangzhou Administration for Market Regulation has investigated 50,000 enterprises, and has carried out publicity, notification and education for enterprises involving prepaid consumption. At present, the number of disputes on prepaid consumption shows a downward trend.

Author: Text by Ye Lijiao  Editor: Ye Lijiao
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