Free door-to-door service now has a coverage of 90% for all its sendings in Beijing and Shanghai, and in most areas in Hangzhou, if the products are purchased in Taobao, says Caoniao, a logistics company majority-owned by Alibaba.
More specifically, customers can schedule the date and time of delivery on Taobao platform, including large home appliances that can even be shipped to a walk-up apartment. The delivery fees are covered by the two platforms.
In Xiuyuejiayuan Community, for instance, where the busiest Cainiao's pick-up spot in the neighborhood is placed, the number of door-to-door parcels delivered per day is around 150 ones.
Before that, customers had to collect their own orders in the pick-up spots.
Initiated in September, 2020, the pioneering program is reaching out to more customers nationwide.